faq
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| faq [2018/11/14 21:14] – external edit 127.0.0.1 | faq [2018/11/18 13:37] – splitbrain | ||
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| - | ===== FAQ ===== | + | ====== FAQ ====== |
| - | ==== [F: | + | A Frequently Asked Questions (FAQ) list is a collection of commonly asked questions and their answers. FAQs have a concise structure that make them ideal for conveying simple information, |
| The FAQ pattern is a bridge between informal, get-to-know-the-wiki and community-building activities and more formal use of the wiki as primary platform for collaboration and conducting daily work. Creating an FAQ allows a group to take inventory of what it's doing and where the wiki can be used. | The FAQ pattern is a bridge between informal, get-to-know-the-wiki and community-building activities and more formal use of the wiki as primary platform for collaboration and conducting daily work. Creating an FAQ allows a group to take inventory of what it's doing and where the wiki can be used. | ||
| - | ==== Usage ==== | + | ===== Usage ===== |
| Creating an FAQ is a great next step in wiki adoption, after people have had their initial experience with a wiki, perhaps by building a personal profile or [[My+Personal+Info|My Personal Info]] style page. Since it's independent of any project the group is working on, it's a less critical, more relaxed way to increase wiki use and start people collaborating with each other. | Creating an FAQ is a great next step in wiki adoption, after people have had their initial experience with a wiki, perhaps by building a personal profile or [[My+Personal+Info|My Personal Info]] style page. Since it's independent of any project the group is working on, it's a less critical, more relaxed way to increase wiki use and start people collaborating with each other. | ||
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| Common practice is for the answers to be short: just one or two paragraphs. Questions that require more complex answers can be dealt with by having a separate page for that topic, in which case the FAQ may still contain the question but the answer becomes a cross-reference to the detailed page. | Common practice is for the answers to be short: just one or two paragraphs. Questions that require more complex answers can be dealt with by having a separate page for that topic, in which case the FAQ may still contain the question but the answer becomes a cross-reference to the detailed page. | ||
| - | ==== Example ==== | + | ===== Example |
| - | Use the FAQ pattern to start a list of all current projects in your group. Ask the person responsible for each project to build a [[Scaffold|Scaffold]] of questions about their project and invite others to contribute answers, revise questions, and add other questions & answers. | + | Use the FAQ pattern to start a list of all current projects in your group. Ask the person responsible for each project to build a [[Scaffold]] of questions about their project and invite others to contribute answers, revise questions, and add other questions & answers. |
| - | ==== Related Patterns ==== | + | ===== Related Patterns |
| - | * [[My+Personal+Info|My Personal Info]] - The MySpace pattern helps people get used to the wiki, and prepares them for collaborative activity, like building an FAQ. | + | * [[My Personal Info]] - The MySpace pattern helps people get used to the wiki, and prepares them for collaborative activity, like building an FAQ. |
| - | * [[Magnet|Magnet]] - The FAQ is a key step in building a critical mass of content and collaborative activity which make the wiki a magnet. | + | * [[Magnet]] - The FAQ is a key step in building a critical mass of content and collaborative activity which make the wiki a magnet. |
| - | ==== Further Reading ==== | + | ===== Further Reading |
| * [[http:// | * [[http:// | ||
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faq.txt · Last modified: 2018/11/28 13:54 by splitbrain