Wiki Patterns

Patterns for successful wiki use

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new_starter [2018/11/14 22:14]
127.0.0.1 external edit
new_starter [2018/11/18 14:52]
splitbrain
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-===== New Starter ===== +====== New Starter ======
- +
-==== What is it? ====+
  
 This pattern involves setting up an induction process for new starters. It is a great pattern for spreading adoption of a wiki because it addresses two issues at once; it solves a very common organisational problem and it also initiates new employees to the wiki. This pattern involves setting up an induction process for new starters. It is a great pattern for spreading adoption of a wiki because it addresses two issues at once; it solves a very common organisational problem and it also initiates new employees to the wiki.
  
-==== Usage ====+===== Usage =====
  
 This pattern is most relevant for small organisations or individual departmentals where induction into local work practices is required. The pattern facilitates the capture and dissemination of knowledge at a department or team level. This pattern is most relevant for small organisations or individual departmentals where induction into local work practices is required. The pattern facilitates the capture and dissemination of knowledge at a department or team level.
  
-==== Example ====+===== Example ​=====
  
 The steps that could be followed to implement this pattern are as follows: The steps that could be followed to implement this pattern are as follows:
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   * [[Seed+it+with+content|Seed]] the wiki with any existing induction documentation and embed it in the wiki. Link to existing documents and processes and where possible, port information into the wiki.   * [[Seed+it+with+content|Seed]] the wiki with any existing induction documentation and embed it in the wiki. Link to existing documents and processes and where possible, port information into the wiki.
   * Introduce the induction documentation in the wiki to new starters as soon as they enter the company   * Introduce the induction documentation in the wiki to new starters as soon as they enter the company
-  * Make the new starters'​ first job to read the induction wiki, [[WikiGnome|clean it up]] , improve it, become the induction [[Champion|Champion]] .+  * Make the new starters'​ first job to read the induction wiki, [[WikiGnome|clean it up]], improve it, become the induction [[Champion]] .
   * Make the new starters responsible for handing the induction wiki on to the next new starter   * Make the new starters responsible for handing the induction wiki on to the next new starter
   * Ensure the relevant people in management and HR act as [[Maintainer|Maintainers]] and keep an eye on the process   * Ensure the relevant people in management and HR act as [[Maintainer|Maintainers]] and keep an eye on the process
  
-==== Related Patterns ====+===== Related Patterns ​=====
  
-  * [[Seed+it+with+content|Seed it with content]] +  * [[Seed it with content]] 
-  * [[Champion|Champion]] +  * [[Champion]] 
-  * [[Maintainer|Maintainer]] +  * [[Maintainer]] 
-  * [[WikiGnome|WikiGnome]]+  * [[WikiGnome]]
  
-==== Further Reading ====+===== Further Reading ​=====
  
 A short Slideshare presentation that covers this pattern can be seen at  [[http://​www.slideshare.net/​gagnonc/​wiki-it|http://​www.slideshare.net/​gagnonc/​wiki-it]] ​ A short Slideshare presentation that covers this pattern can be seen at  [[http://​www.slideshare.net/​gagnonc/​wiki-it|http://​www.slideshare.net/​gagnonc/​wiki-it]] ​
  
-==== Case Studies ====+===== Case Studies ​=====
  
 After the highly successful completion of a project, a development team at CSC Australia received many requests to start new projects for the happy customer. The total amount of new work was larger than the original project and it was broken up in to a number of smaller projects. The development team found itself pulled apart and growing at the same time. After the highly successful completion of a project, a development team at CSC Australia received many requests to start new projects for the happy customer. The total amount of new work was larger than the original project and it was broken up in to a number of smaller projects. The development team found itself pulled apart and growing at the same time.
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 At  [[http://​www.optus.com.au|Optus]] ​ IT, we have lots of processes for new starters. These processes are spread across our Intranet, people'​s emails, our Document Management System as well as file shares. We often found that it takes our new starters around two weeks to get up and running, very often with some things missed. We needed to speed up this process and ensure that all our new starters get everything they need. At  [[http://​www.optus.com.au|Optus]] ​ IT, we have lots of processes for new starters. These processes are spread across our Intranet, people'​s emails, our Document Management System as well as file shares. We often found that it takes our new starters around two weeks to get up and running, very often with some things missed. We needed to speed up this process and ensure that all our new starters get everything they need.
  
-Several users created new starters pages for their teams. Each new starters wiki page was specific to each team, with common features to both also included. These new starters pages linked to appropriate forms, described tasks that needed to be carried out and also encouraged the new starter to contribute where they may have found a process changed. This\\ +Several users created new starters pages for their teams. Each new starters wiki page was specific to each team, with common features to both also included. These new starters pages linked to appropriate forms, described tasks that needed to be carried out and also encouraged the new starter to contribute where they may have found a process changed. This achieved several things: 
-achieved several things:\\ + 
-Saved our new starters time\\ +  * Saved our new starters time 
-Improved the consistency of information across our teams+  ​* ​Improved the consistency of information across our teams
  
 <​sup>​Case study provided by  [[http://​www.blog.sherifmansour.com|Sherif Mansour]] </​sup>​ <​sup>​Case study provided by  [[http://​www.blog.sherifmansour.com|Sherif Mansour]] </​sup>​
new_starter.txt · Last modified: 2018/11/28 15:02 by splitbrain