WikiPatterns

Patterns for successful wiki use

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defendyourself

DefendYourself

Classification
TypePattern
FocusPeople

You or any other contributor face criticism or disdain related to the wiki, open or rumored.

Example

A key individual keeps blaming or ignoring the wiki. They may eventually complain about “lack of transparency” in a group email or publicly in a meeting.

Solution

  • Do not try to address the issue personally with the particular individual unless they show some willingness to learn or change their opinion. Instead, avoid confrontation until they eventually make a public remark. This is your chance to politely - and publicly - send a “Reply to all” email with a hyperlink to the wiki explaining that the required information is…just a click away.
  • The reply is worth even more if issued collectively or by someone other than the WikiChampion .
defendyourself.txt · Last modified: 2018/11/28 14:42 by splitbrain