engagementladder
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- | ===== EngagementLadder ===== | + | ====== EngagementLadder ====== |
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- | ==== Synopsis | + | |
Establishing where your users are on a ladder (or map) of engagement will help you measure the health of your wiki community, and will help identify ways you can encourage contributors to increase their level of participation. | Establishing where your users are on a ladder (or map) of engagement will help you measure the health of your wiki community, and will help identify ways you can encourage contributors to increase their level of participation. | ||
- | ==== Usage ==== | + | ===== Usage ===== |
- | * An engagement ladder (or map) highlights the progression from inactive, to passive, to active, to facilitative and eventually to visionary participation in knowledge exchange in your wiki. | + | * An engagement ladder (or map) highlights the progression from inactive, to passive, to active, to facilitative and eventually to visionary participation in knowledge exchange in your wiki. |
* Typically, people transition from one level (or area) to an adjacent level, or may skip a level, but won't move from one region of the map to an entirely different region spontaneously. | * Typically, people transition from one level (or area) to an adjacent level, or may skip a level, but won't move from one region of the map to an entirely different region spontaneously. | ||
- | * Note that the goal isn't always to progress, and it's not strictly a linear progression. | + | * Note that the goal isn't always to progress, and it's not strictly a linear progression. |
- | * Activities aimed and encouraging behaviour at levels unfamiliar or uncomfortable for the target audience may be less fruitful than gearing your encouragement and evangilization activities to match the level of engagement for the various groups. | + | * Activities aimed and encouraging behaviour at levels unfamiliar or uncomfortable for the target audience may be less fruitful than gearing your encouragement and evangilization activities to match the level of engagement for the various groups. |
- | * A healthy wiki may have members from most levels, and people play different roles at different times or for different projects. i.e. a [[WikiGardener|wikiGardener]] for one project may be a [[Contributor|Contributor]] | + | * A healthy wiki may have members from most levels, and people play different roles at different times or for different projects. i.e. a [[WikiGnome]] for one project may be a [[Contributor|Contributor]] or even a [[WikiTroll|wikiTroll]], |
* One key to remember is that transitions work best when there is no //policy// or // | * One key to remember is that transitions work best when there is no //policy// or // | ||
* Providing interfaces, and interaction points, and rewards // | * Providing interfaces, and interaction points, and rewards // | ||
* Simply showing the ladder or map itself may help [[Recognition|recognize and reward high-performers and contributors]] . | * Simply showing the ladder or map itself may help [[Recognition|recognize and reward high-performers and contributors]] . | ||
- | ==== Example ==== | + | ===== Example |
- | * One may derive an example of the value of understanding different levels or modes of interaction from an Forrseter study < | + | * One may derive an example of the value of understanding different levels or modes of interaction from an Forrseter study((Forrester 2008 (would someone please check fair use and copyright status for this reference))), which illustrates a progression as follows: |
* Inactives -> Spectators -> Joiners -> Collectors -> Critics -> Creators | * Inactives -> Spectators -> Joiners -> Collectors -> Critics -> Creators | ||
* Examples of these activities might be | * Examples of these activities might be | ||
- | * Non-participants -> wikipedia reader -> podcast consumer -> private forum or social network participant -> Social bookmarking participant or wikipedia category maintainer or rss feed builder -> blog or wiki commenter -> wikipedia author, facebook page customizer, blog author, | + | * Non-participants -> wikipedia reader -> podcast consumer -> private forum or social network participant -> Social bookmarking participant or wikipedia category maintainer or rss feed builder -> blog or wiki commenter -> wikipedia author, facebook page customizer, blog author, |
* For wikis in particular, near the top of the ladder or in the more sophisticated portion of the map, you may find: | * For wikis in particular, near the top of the ladder or in the more sophisticated portion of the map, you may find: | ||
- | * ... Creators, [[Maintainer|Maintainer]] , Ambassadors, | + | * ... Creators, [[Maintainer|Maintainer]] , Ambassadors, |
* One might expect an anti-ladder that shows increasing levels of distrust or disgust for collaborative environments. While they may be ' | * One might expect an anti-ladder that shows increasing levels of distrust or disgust for collaborative environments. While they may be ' | ||
* [[Vandal|vandal]] , [[Gate|Gate]] , [[WikiTroll|wikiTroll]] , [[Wikiphobia|wikiPhobia]] , [[Bully|Bully]] , [[ContributorForHire|contributorForHire]] , [[WikiNoob|wikiNoob]] , [[Leech|Leech]] , inactives | * [[Vandal|vandal]] , [[Gate|Gate]] , [[WikiTroll|wikiTroll]] , [[Wikiphobia|wikiPhobia]] , [[Bully|Bully]] , [[ContributorForHire|contributorForHire]] , [[WikiNoob|wikiNoob]] , [[Leech|Leech]] , inactives | ||
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Spectator -> Joiner -> Collector -> Critics -> Ambassadors -> Expanders -> Creators -> Organizers -> Refiners -> Builders -> Architects -> Visionaries | Spectator -> Joiner -> Collector -> Critics -> Ambassadors -> Expanders -> Creators -> Organizers -> Refiners -> Builders -> Architects -> Visionaries | ||
- | + | ===== To improve this article on EngagementLadder | |
- | ==== To improve this article on EngagementLadder ==== | + | |
* the types of wiki personalities or [people patterns] | * the types of wiki personalities or [people patterns] | ||
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* the types of [adoption patterns] | * the types of [adoption patterns] | ||
- | ==== Related Patterns ==== | + | ===== Related Patterns ===== |
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- | < | + | |
- | < | + | |
- | < | + | |
- | < | + | |
- | < | + | |
- | ==== References | + | |
- | < | + | |
- | < | + | |
+ | * propose we map most or all ' | ||
+ | * [[WikiGnome|wikiGnome]] | ||
+ | * [[WikiTroll|wikiTroll]] | ||
engagementladder.txt · Last modified: 2018/11/28 13:53 by splitbrain